IT Support and Operations Specialist - Remote

Overview

The IT Support and Operations Specialist at HackerOne will provide advanced support for employees globally, ensuring effective IT service management and customer service.

In Short

• Handle incoming support tickets with prioritization and escalation.
• Set up new equipment and services for employees.
• Onboard new hires in a growing global company.
• Troubleshoot computers and technology issues.
• Utilize multiple IT tools for managing a global workforce.
• Maintain office technology.
• Support employee lifecycle changes across cloud-based systems.

Requirements

• 2 years of experience in a support-driven role.
• Strong problem-solving skills and eagerness to learn.
• Experience with macOS in an IT or support role.
• Interest in Security and Information Technology.
• Excellent written and verbal communication skills.
• Attention to detail and documentation skills.

Benefits

• Health (medical, vision, dental), life, and disability insurance.
• Equity stock options.
• Retirement plans.
• Paid public holidays and unlimited PTO.
• Paid maternity and parental leave.
• Leaves of absence for various needs.
• Employee Assistance Program.
• Flexible Work Stipend.