Staff UX Researcher - Core Experience - Remote

Overview

As a Staff UX Researcher, you will lead research strategy across platform teams at Gusto, partnering with Design and Product to shape research roadmaps grounded in customer needs.

In Short

• Lead research strategy across platform teams.
• Partner with Design and Product to define direction.
• Influence product strategy with cohesive, system-driven experiences.
• Empower teams through research democratization efforts.
• Drive generative research across teams.
• Build and maintain a strategic research roadmap.
• Collaborate with Data Science to measure success.
• Craft compelling stories around UX research insights.
• Participate in team Design Jams.
• Shape scalable research practices with Design Ops.

Requirements

• 8+ years leading impactful user research projects.
• Strong mixed-methods research skills.
• Experience supporting full customer journeys.
• Proactive and adaptable with strong stakeholder management skills.
• Passionate about improving the lives of small business owners.
• Experienced in scaling research through democratization.
• Commitment to continuous learning.
• Deep knowledge of UX research methods.
• Flexibility and detail-oriented mindset.
• Champion both research and design quality.

Benefits

• Competitive compensation packages.
• Strong emphasis on equity-based compensation.
• Collaborative and inclusive workplace culture.
• Opportunities for continuous learning and growth.
• Flexible working environment.
• Supportive team dynamics.
• Focus on employee empowerment.
• Access to a wide variety of backgrounds and perspectives.
• Commitment to diversity and inclusion.
• Employee-centric mission.