Senior Benefits Services Team Leader - Remote

Overview

Gusto is seeking a dynamic leader to join our Benefits Services team and empower a team of support team leaders. You’ll help scale our operation to support millions of members in the next few years.

In Short

• Foster a culture of engagement and excitement to bring out customer-driven results.
• Empower a team of leaders and roughly 50 individual contributors and 4-5 team leaders.
• Lead CX strategic direction for Gusto’s customers.
• Responsible for the execution of quarterly and annual objectives.
• Leader of change management in planning and facilitating organization-wide improvement.
• Solicit regular internal and external customer feedback for process improvements.
• Work cross-functionally with other CX teams and shared services.

Requirements

• 5+ years of leadership experience, preferably leading leaders.
• 3 years people management experience in CX and technology.
• Proven experience in Healthcare Benefits environments.
• Track record of delivering high customer satisfaction and driving operational efficiencies.

Benefits

• Collaborative and inclusive workplace.
• Opportunity to empower and inspire team members.
• Work with a company committed to customer advocacy.
• Competitive salary based on location and experience.