Salesforce Business Systems Analyst - Remote

Overview

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

In Short

• Join the Unified Service Platform BSA team as a Salesforce Business Systems Analyst.
• 5+ years of experience in business analysis supporting CX and Revenue organizations.
• Translate functional requirements into technical solutions for Salesforce.
• Manage projects and collaborate with cross-functional teams.
• Build and maintain effective user experiences using Salesforce.
• Provide technical support and validate reported issues.
• Strong communication and collaboration skills required.
• Salesforce Certified Advanced Administrator and Business Analyst preferred.
• Desire to implement best practice solutions.
• Work in a collaborative and inclusive environment.

Requirements

• 5+ years of experience as a business analyst.
• Expertise in Salesforce platform management.
• Hands-on experience with Salesforce Sales and Service Cloud.
• Experience in designing complex solutions on Salesforce.
• Ability to work closely with developers for effective solutions.
• Strong organizational and problem-solving skills.
• Excellent communication skills.
• Experience with project management.
• Ability to analyze data for system improvements.
• Strong configuration knowledge.

Benefits

• Competitive salary and benefits.
• Collaborative and inclusive workplace culture.
• Opportunities for professional growth and development.
• Flexible work arrangements.
• Work with a diverse team.
• Access to health insurance and retirement plans.
• Support for work-life balance.
• Engagement in company values and mission.
• Commitment to diversity and inclusion.
• Employee resource groups and community involvement.