Bilingual Customer Service Representative - Remote

Overview

Guideway Care is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™

In Short

• Seeking motivated individuals for the healthcare industry.
• Deliver one-on-one customer service support to patients across the United States.
• Key tasks include telephone interactions and documentation of patient interactions.
• Work independently and as part of a team.
• Varying shifts available.

Requirements

• 1+ years of healthcare, sales, or customer service experience.
• 1+ years experience in a call center preferred.
• Bilingual in English and Spanish.
• Proficient with Microsoft Office Suite.
• Exceptional verbal and written communication skills.

Benefits

• Medical, vision, and dental insurance.
• Flexible Spending Account (FSA).
• Company paid short- and long-term disability.
• 401(k) retirement plan with a company match.
• Employee Assistance Program.