Customer Service Representative - Remote

Overview

As a Customer Service Representative at Guideway Care, you will provide patient-focused support to enhance patient care through effective communication and documentation.

In Short

• Deliver one-on-one customer service support to patients.
• Handle telephone interactions and document patient information.
• Meet and exceed call volume standards.
• Adhere to HIPAA and company policies.
• Work in a fast-paced environment managing multiple clients.
• Assist with appointment scheduling and reminder calls.
• Participate in efforts to improve service levels.
• Maintain a professional demeanor during calls.
• Utilize technology and software applications effectively.
• Regular attendance is essential for performing core duties.

Requirements

• 1+ years of experience in healthcare, sales, or customer service.
• Proficiency in Microsoft Office Suite.
• Ability to handle confidential information.
• Experience in a call center preferred.
• Exceptional verbal and written communication skills.
• Ability to work quickly and multi-task in a call center environment.
• Strong judgment skills when dealing with patient calls.
• Ability to work from a private HIPAA-compliant workspace.
• Broadband Internet access with specified speeds.
• Must not require immigration or work visa sponsorship.

Benefits

• Medical, vision, and dental insurance.
• Flexible Spending Account (FSA).
• Short- and long-term disability insurance.
• Employee Assistance Program.
• Life and accident insurance.
• 401(k) retirement plan with company match.
• Other voluntary benefit programs.