Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for addressing customer inquiries regarding insurance benefits and claims while meeting key performance indicators in a professional and ethical manner.

In Short

• Respond to customer inquiries via phone, email, and written correspondence.
• Analyze and resolve customer service issues.
• Maintain accurate documentation of customer interactions.
• Meet or exceed departmental service metrics.
• Develop positive customer relations.
• Utilize various systems to extract information.
• Ensure HIPAA compliance in all communications.
• Work in a call center environment.
• Adapt to a constantly changing work environment.
• Participate in continuous improvement of customer service processes.

Requirements

• High School diploma or GED required.
• 1-3 years of customer service experience preferred.
• Knowledge of health benefits and eligibility preferred.
• Strong communication and organizational skills.
• Proficient in written communication.
• Moderate keyboarding and database management skills.
• Ability to work with minimal supervision.
• Fluent in English; bilingual in Spanish preferred.
• Internet access with specific speed requirements.
• Ability to maintain a HIPAA-compliant workstation.

Benefits

• Opportunity to work from home.
• Supportive work environment.
• Training and development opportunities.
• Potential for career advancement.
• Comprehensive employee benefits package.