Inside Sales Representative / Appointment Setter - Remote

Overview

The Inside Sales Representative / Appointment Setter plays a crucial role in the company by being the first point of contact for clients, strategically scheduling appointments for the Sales team, and ensuring a high level of customer service.

In Short

• Schedule and convert incoming calls to sales opportunities.
• Respond to web-based leads to convert them into sales appointments.
• Manage a complex calendar and dynamic schedules.
• Maintain high levels of inbound and outbound calls.
• Utilize strategic thinking to achieve high close rates.
• Communicate effectively with customers and internal departments.
• Work with industry-specific software, Service Titan.
• Resolve customer inquiries with urgency.

Requirements

• 3+ years of phone-based Customer Service experience.
• 1+ years of scheduling experience in relevant industries.
• Experience with inside sales or lead scheduling preferred.
• Ability to handle up to 150 calls daily.
• Experience with CRM programs.
• Strong organizational and multitasking skills.
• Excellent communication skills and problem resolution experience.
• Bilingual in English and Spanish preferred.

Benefits

• Competitive pay of $26.00 - $30.00/hr plus incentives.
• Medical, Dental, Vision, and Supplemental Insurance Plans.
• 401K plan.
• Company cell phone and laptop provided.
• Employee referral bonus of $1,500.
• Pet-friendly office environment.
• Employee appreciation events and company swag.
• Positive company culture focused on teamwork.