Senior Infrastructure/Application Support Engineer - Remote

Overview

As a Senior Infrastructure/Application Support Engineer, you will join a dedicated team of engineers to support and ensure the smooth delivery of a global promotions platform for a major fast-food chain, contributing to the success of promotional games.

In Short

• Join a team of dedicated engineers focused on application support.
• Support the backend of promotional games for a global client.
• Work primarily within eastern/central US time zone for onboarding.
• Engage in troubleshooting and resolving application-related issues.
• Monitor system performance and lead incident response.
• Develop and maintain support documentation and guides.
• Mentor junior support engineers.
• Participate in on-call support rotations.
• Contribute to continuous improvement of support processes.
• Collaborate with internal and external stakeholders.

Requirements

• 5+ years of experience in application support or related fields.
• Proficiency in scripting languages like Python, Ruby, or Bash/Zsh.
• Strong understanding of API testing and SQL.
• Experience with AWS services and security best practices.
• Knowledge of Kubernetes and centralized logging systems.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Proactive and detail-oriented mindset.
• Experience with monitoring tools and performance tuning is a plus.
• Familiarity with version control systems like GIT.

Benefits

• Health insurance.
• Psychotherapy assistance allowance.
• Gym allowance.
• Individual educational budget.
• Paid vacations and sick leaves.
• All public holidays are paid days off.