Customer Service Representative (Web3 - Japanese & Chinese Speaking) - Remote

Overview

The Customer Service Representative will assist customers with account-related issues, provide solutions to complaints, and ensure high-quality support for institutional clients in a Web3 environment.

In Short

• Help troubleshoot problems for customer accounts.
• Handle customer complaints and provide solutions.
• Demonstrate an understanding of products and features.
• Assist users via live chats.
• Identify and escalate enquiries appropriately.
• Manage institutional Telegram chats.

Requirements

• Minimum 2 years’ experience in customer service.
• Proficient in customer relationship management systems.
• Excellent communication and interpersonal skills.
• Experience with Intercom Ticketing System is desirable.
• Strong written and spoken Japanese & Chinese skills.
• Knowledge of cryptocurrencies is a plus.
• Available to work in the Asia Timezone.

Benefits

• Opportunity to work with a pioneering company in the Web3 space.
• Work in a dynamic and fast-paced environment.
• Engage with a diverse customer base across Asia.