Customer Success Specialist (Portuguese & Spanish Mandatory) - Remote

Overview

We are looking for a proactive and people-oriented Customer Success Specialist (Portuguese & Spanish Mandatory) to join our fast-growing team! In this role, you will build and nurture long-term relationships with our customers, support their ongoing success with our platform, and help drive adoption and retention. Your fluency in Portuguese and ability to connect with people will be key to ensuring our customers are well-supported, informed, and empowered.

In Short

• New customer onboarding: Be the initial and main point of contact, ensuring a smooth transition and that customers are ready to use all the features of our platform.
• Relationship management: Establish and nurture strong relationships with our clients, understanding their needs and ensuring they achieve success with our solution.
• Success analysis: Monitor customer performance and use of the platform, identifying opportunities for improvement and anticipating potential problems.
• Problem solving: Act as a specialist on our platform, answering questions and assisting in resolving challenges.
• Feedback and improvement: Collect customer feedback and collaborate with the product and development teams to help shape the future of our tool.

Requirements

• Proficiency in English, Portuguese, and Spanish (mandatory).
• At least 1 year experience in Onboarding, Customer Success, or a similar role, preferably in the SaaS sector.
• Excellent communication and interpersonal skills.
• Ability to work autonomously and proactively.

Benefits

• Join a fast-growing team with opportunities for career advancement.
• Work in an innovative environment that values technology and customer experience.
• Be part of a company that is shaping the future of commerce.