Director of Operations – Localization and Media - Remote

Overview

The Director of Operations will lead and optimize U.S. operations for a prominent leader in the translation and localization industry, focusing on a translator management model.

In Short

• Lead the transition to a translator management-focused model.
• Collaborate with global teams to align U.S. objectives with organizational goals.
• Conduct audits of workflows, tools, and processes.
• Implement scalable workflows using E'nuff TMS and LMS.
• Assess team capabilities and roll out training programs.
• Define and monitor KPIs for project delivery and client satisfaction.
• Enhance client satisfaction through superior communication.
• Expand and optimize the freelancer network.
• Partner with marketing to strengthen U.S. presence.
• Support campaigns promoting proprietary tools.

Requirements

• Experience in operational leadership within LSPs or media industry.
• Expertise in workflow optimization and process improvement.
• Exceptional communication and leadership skills.
• Familiarity with automation tools and KPI management.
• Strategic vision with a hands-on execution approach.

Benefits

• Competitive salary and comprehensive benefits package.
• A dynamic and collaborative work environment.
• Opportunities for professional growth and global impact.