OT Customer Success Architect - Remote

Overview

As an OT Customer Success Architect at Gravwell, you will play a crucial role in ensuring customer success in Operational Technology environments, helping customers operationalize Gravwell's solutions and turn their data into actionable insights.

In Short

• Be the technical backbone of customer success efforts in OT environments.
• Design, deploy, and optimize Gravwell-based analytics solutions.
• Act as a trusted technical advisor to customers.
• Lead implementation and onboarding engagements.
• Develop custom integrations and data pipelines.
• Troubleshoot Linux systems and network communications.
• Deliver customer training sessions and technical documentation.
• Collaborate with engineering teams on integration modules.
• Contribute to product feedback based on customer experiences.
• Work in a flexible remote environment.

Requirements

• 3–5 years of experience in systems engineering or technical support.
• Strong Linux fundamentals and networking knowledge.
• Experience with scripting languages for automation.
• Familiarity with log management or analytics platforms.
• Excellent communication skills.
• Self-motivated problem-solver.

Benefits

• Work with mission-critical systems.
• Autonomy in designing solutions.
• Flexible remote work environment.
• Opportunities to shape the future of data analytics.
• Competitive compensation and benefits.