Customer Success Manager - Remote

Overview

Granular is a fast-growing climate tech startup paving the way towards a carbon-free grid. We provide a SaaS portfolio management platform to electricity companies and suppliers. The platform helps solve the complex issue of hourly matching between clean energy generation and consumption, at scale.

In Short

• You’ll be joining our Commercial team to manage and grow customer relationships.
• This role is critical to customer satisfaction and product adoption.
• Own and manage new customer onboarding processes.
• Be the primary point of contact for existing accounts.
• Advise customers on platform usage and data-related questions.
• Offer first-level support and troubleshooting.
• Coordinate cross-functional tasks with Technical Solutions, Product, and Sales teams.
• Responsible for upselling and deeper product usage.
• Contribute to internal knowledge sharing and materials.
• Represent the voice of the customer in internal discussions.

Requirements

• A degree in science, technology, engineering, maths, or finance.
• Experience in B2B/Enterprise customer-facing roles.
• Energy industry experience preferred but not required.
• Strong interpersonal and communication skills.
• Analytical mindset and experience with Excel.
• Confident project manager with good prioritization skills.
• Highly organized with a good sense of follow-through.
• Fluent English speaker.

Benefits

• Transparent salaries based on seniority/location.
• Remote work options with home office stipend.
• Minimum 30 days holiday plus public holidays.
• Access to physical and mental health support.
• Equity in a fast-growing company.
• Opportunity to impact an early-stage climate product.