Manager, Solutions Architecture - Remote

Overview

The Manager of Solutions Architecture at Grammarly will lead a team focused on driving the adoption of AI writing tools across enterprise tech companies, ensuring successful onboarding and implementation while fostering a strong customer-first mindset.

In Short

• Lead and mentor a team of Solutions Architects.
• Drive customer value through strategic guidance and best practices.
• Set the vision and execution strategies for Solutions Architecture.
• Collaborate cross-functionally to enhance customer experiences.
• Manage complex technical challenges and ensure timely resolutions.
• Refine internal frameworks for consistency and scalability.
• Track key metrics related to customer satisfaction and team performance.
• Foster a high-performance and inclusive team culture.
• Develop onboarding and training processes for new team members.
• Communicate complex technical concepts effectively.

Requirements

• 4+ years of direct team leadership experience.
• 6+ years as a Solutions Architect or in a similar technical role.
• Experience with digital native focused customers.
• Excellent communication and coaching abilities.
• Proven success in managing technical teams in enterprise SaaS.
• Experience with low-code/no-code platforms and APIs.
• Strong problem-solving skills and commitment to continuous improvement.
• Ability to work independently and manage multiple projects.
• Embodies EAGER values: Ethical, Adaptable, Gritty, Empathetic, and Remarkable.
• Inspired by MOVE principles: Move fast and learn faster; Obsess about creating customer value.

Benefits

• Competitive pay with a comprehensive benefits package.
• Excellent health care including medical, dental, and vision benefits.
• Disability and life insurance options.
• 401(k) and RRSP matching.
• Generous paid time off and holidays.
• Professional development budget and opportunities.
• Flexible sick time and additional stipends for wellness and home office.