Payments Monitoring Operator - Remote

Overview

As a Payments Monitoring Operator, you will be responsible for processing all incoming requests from internal and external partners regarding the operation of Payment Methods and performing actions to enable or disable Payment Methods.

In Short

• Processing incoming requests regarding Payment Methods.
• Notifying customers and teams of issues with Payment Methods.
• Enabling/disabling Payment Methods as per requests.
• Monitoring payments traffic 24/7 and handling emergency alerts.
• Creating and supporting dashboards of payments traffic.
• Supporting payment methods on the website.
• Communicating with providers to solve incidents.
• Complex problem-solving with payment systems.
• Incident response according to SLA.
• Meeting performance goals.

Requirements

• Ability to multitask with high information volume.
• Stress resistance.
• Good communication skills.
• Analytical mind.
• Attention to details.
• Good organizational skills.
• Ability to work in a team and independently.
• Knowledge of the online payments industry.
• Ability to work in shifts, including nights.
• Intermediate English and higher.

Benefits

• Sports compensation.
• Medical coverage.
• Psychological support.
• Home-office coverage.
• Remote work and coworking compensation.
• Childcare budget.
• Maternity and paternity leave.
• Additional days for family events.
• Open feedback and transparent communication.
• Supportive friendly environment.