L1 Customer Service Representative - Remote

Overview

GovAssist is a specialized travel consultancy organization dedicated to facilitating travel worldwide, seeking resourceful and enthusiastic Customer Service Agents for their global consulting program.

In Short

• Handle high‑volume inquiries via calls, emails, and live chat.
• Own first‑contact resolution by diagnosing issues and providing guidance.
• Document interactions in CRM with clear case notes.
• Escalate complex problems to Tier 2 or specialist teams.
• Recognize upsell and cross-sell opportunities.
• Follow company policies and maintain top CSAT scores.
• Share customer feedback with Product and Ops for improvements.

Requirements

• 2+ years of phone, email, and chat support experience.
• Fluent in English, both written and spoken.
• Familiarity with CRM and tech support platforms.
• Solution-oriented and passionate about customer happiness.
• Reliable home office setup with high-speed internet.

Benefits

• Competitive pay of USD 6 per hour.
• Fully remote position with scheduled breaks.
• Paid training and performance bonuses.
• Growth pathways to senior support or team lead roles.