Remote Otter LogoRemoteOtter

L1 Customer Service Representative - Remote

Posted 5 days ago
Customer Service
Full Time
Worldwide
6USD/hour

Overview

As a Customer Service Representative at GovAssist, you will be part of a specialized travel consultancy organization dedicated to facilitating travel worldwide, focusing on visa processing and travel documentation services.

In Short

  • Handle high-volume inquiries through calls, emails, and live chat.
  • Provide first-contact resolution and guidance to customers.
  • Document interactions clearly in the CRM.
  • Escalate complex issues to appropriate teams.
  • Identify upsell and cross-sell opportunities.
  • Ensure compliance with company policies and quality standards.
  • Collaborate with Product and Ops teams to enhance workflows.

Requirements

  • 2+ years of experience in a high-volume support environment.
  • Fluent in English, both written and spoken.
  • Proficient with CRM and tech support platforms.
  • Ability to remain calm under pressure.
  • Reliable home office setup with high-speed internet.

Benefits

  • Competitive pay of USD 6 per hour.
  • Fully remote position with scheduled breaks.
  • Paid training and performance bonuses.
  • Growth opportunities to senior support or team lead roles.

GovAssist

GovAssist

GovAssist is a specialized travel consultancy dedicated to simplifying international travel and making it more accessible for everyone. With a focus on visa processing and a variety of travel documentation services, GovAssist aims to enhance the travel experience through expert guidance and support. The company is committed to fostering a collaborative and innovative work environment, where team members can contribute to high-impact projects that shape the future of global travel.

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