Customer Experience Associate (Seasonal) - Remote

Overview

As a Customer Experience Associate at goop, you will be part of a dynamic team dedicated to creating exceptional experiences for customers. This hybrid/remote role involves engaging with customers and ensuring a seamless shopping journey.

In Short

• Deliver exceptional customer experiences via email, chat, and phone.
• Ensure each customer feels valued and excited to return.
• Assist with orders, returns, subscriptions, and price adjustments.
• Champion the post-sale experience with timely resolutions.
• Collaborate with tech and warehouse teams to improve processes.
• Become fluent in backend systems and multi-brand products.
• Work in a fast-paced, adaptable environment.
• Engage in a hybrid work model with in-office collaboration.
• Embrace change with a positive attitude.
• Be a creative problem solver and team player.

Requirements

• Bachelor’s degree or equivalent experience.
• 1–3 years in customer service, preferably in B2C environments.
• Experience with backend systems (Shopify, Whiplash, NetSuite is a plus).
• Excellent communication skills with a friendly demeanor.
• Detail-oriented and organized.
• Empathetic and inclined to problem-solving.
• Self-starter who thrives in a fast-paced environment.
• Passionate about creating memorable customer experiences.

Benefits

• Work in a creative and innovative environment.
• Opportunity for personal and professional growth.
• Hybrid work policy promoting work-life balance.
• Collaborative team culture.