Call Quality Coach - Cantonese - Remote

Overview

As a Call Quality Coach, you will oversee the Call Quality process, providing feedback and insights to improve call quality results while collaborating with various departments.

In Short

• Monitor and evaluate calls to ensure quality standards.
• Provide feedback and coaching to MarketPOINT Sales Agents.
• Engage in call calibrations and reviews.
• Collaborate with operational leaders for optimal consumer experiences.
• Requires active Health insurance license or ability to obtain.
• Fluency in English and Cantonese is mandatory.
• 1+ years of coaching experience required.
• Experience with Microsoft Office tools is necessary.
• Must possess critical thinking skills.
• Work schedules may include evenings and weekends.

Requirements

• Active Health insurance license or ability to obtain.
• Fluent in English and Cantonese.
• Prior experience in Telesales, Customer Service, or Quality Assurance.
• 1+ years of coaching experience.
• Experience prioritizing multiple responsibilities.
• Previous Sales Experience preferred.
• Bachelor's degree is a plus.
• Knowledge of Direct Marketing Processes is beneficial.
• Project Management Experience is preferred.

Benefits

• Competitive medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off and holidays.
• Short-term and long-term disability insurance.
• Life insurance and other opportunities.