Technical Support Specialist - Remote

Overview

Flyscan is at the forefront of technology in security and environmental protection, seeking a Technical Support Specialist to join a dynamic team in a key role for daily operations.

In Short

• Analyze software issues encountered by users to identify causes.
• Propose solutions for user errors and correct system configuration problems.
• Document and reproduce all issues effectively.
• Act as a bridge between production systems and development teams.
• Identify potential product improvements based on production issues.
• Create a knowledge base for product support.
• Contribute to establishing a technical support system.
• Collaborate with the development team to understand new product features.
• Support the deployment of new systems.
• Act as a technical expert for system operators.

Requirements

• Bilingual in French and English (spoken and written).
• Proactive and initiative-driven.
• Enjoy action and be the first responder to production system failures.
• Able to work independently and in a team.
• Excellent oral and written communication skills.
• University or college degree in computer science, software development, or related field.
• At least 5 years of experience in technical support or software development.
• Knowledge in software development is a significant asset.

Benefits

• Remote position (with occasional travel to Bromont).
• Flexible working hours.
• Group insurance program.
• Access to a telemedicine platform.
• Salary commensurate with experience and competitive in the market.
• Opportunities for training and skill development.
• Possibility to participate in test flights!
• Team activities organized by our social club, both remote and in-person.
• A fantastic team!