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Operations Generalist - Remote

Posted Yesterday
All others
Full Time
Germany

Overview

As an Operations Generalist at Gnosis, you will play a crucial role in ensuring the smooth operation of both the app and the team, working alongside various product teams and managing customer success functions.

In Short

  • Lead and develop the customer success function.
  • Design scalable support processes and automations.
  • Monitor KPIs and service standards.
  • Own cross-functional projects across multiple departments.
  • Identify and solve operational gaps proactively.
  • Manage service providers, contracts, and financials.
  • Implement internal systems and support product launches.
  • Work independently with a high degree of organization.
  • Communicate effectively with both technical and non-technical stakeholders.
  • Passionate about building impactful business solutions.

Requirements

  • 3+ years of experience in fast-paced environments.
  • Self-motivated and able to thrive in ambiguity.
  • Strong attention to detail and organization skills.
  • Experience working with founders and executives.
  • Curious about technical systems.
  • Ability to create processes from scratch.
  • Strong communication skills.
  • Ability to work independently.
  • Commitment to high-quality work.

Benefits

  • Support for personal development and education.
  • Encouragement for innovation and experimentation.
  • Flat hierarchy to ensure contributions are valued.
  • Flexible and remote work arrangements.
  • Provision of state-of-the-art equipment.
  • Opportunities for growth in a rapidly expanding industry.
  • Community-oriented work environment.
Gnosis logo

Gnosis

Gnosis is an innovative company focused on creating decentralized solutions and applications within the blockchain ecosystem. They are dedicated to fostering a collaborative environment where individuals can contribute to the development of cutting-edge technologies. Gnosis encourages potential candidates to express their interest in joining the team, even if there are no current job openings that match their skills, highlighting their commitment to finding the right talent for future opportunities.

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