Operations Generalist - Remote

Overview

As an Operations Generalist at Gnosis, you will play a crucial role in ensuring the smooth operation of both the app and the team, working alongside various product teams and managing customer success functions.

In Short

• Lead and develop the customer success function.
• Design scalable support processes and automations.
• Monitor KPIs and service standards.
• Own cross-functional projects across multiple departments.
• Identify and solve operational gaps proactively.
• Manage service providers, contracts, and financials.
• Implement internal systems and support product launches.
• Work independently with a high degree of organization.
• Communicate effectively with both technical and non-technical stakeholders.
• Passionate about building impactful business solutions.

Requirements

• 3+ years of experience in fast-paced environments.
• Self-motivated and able to thrive in ambiguity.
• Strong attention to detail and organization skills.
• Experience working with founders and executives.
• Curious about technical systems.
• Ability to create processes from scratch.
• Strong communication skills.
• Ability to work independently.
• Commitment to high-quality work.

Benefits

• Support for personal development and education.
• Encouragement for innovation and experimentation.
• Flat hierarchy to ensure contributions are valued.
• Flexible and remote work arrangements.
• Provision of state-of-the-art equipment.
• Opportunities for growth in a rapidly expanding industry.
• Community-oriented work environment.