People Services Center Analyst - Remote

Overview

The People Services Center Analyst is responsible for providing excellent customer service in Human Resource Services, focusing on Benefits and Payroll processes with a high level of accuracy and attention to detail.

In Short

• Deliver excellent customer experience in HR query resolution.
• Focus on Benefits and Payroll processes.
• Act as a point of contact for employees and stakeholders.
• Monitor tasks to avoid delays in processes.
• Prepare daily reports to manage priorities.
• Maintain confidentiality of employee information.
• Follow established processes for case management.
• Adhere to Service Level Agreements (SLAs).
• Demonstrate the vision and values of General Motors.
• Willing to work in a fast-paced environment.

Requirements

• Fluency in English (reading and writing).
• Good communication skills.
• Ability to handle multiple tasks and meet deadlines.
• Attention to detail and independent thinking.
• Amenable to working night shifts.
• Experience in customer support or HR is a plus.
• Strong collaboration and teamwork skills.
• Good quantitative and analytical skills.

Benefits

• Inclusive workplace fostering belonging.
• Opportunities for career growth.
• Commitment to diversity and equal employment opportunities.
• Support for individuals with disabilities.