Turkish & English Gaming Support Agent - Remote

Overview

We are looking for a Customer Support Agent to join an international support team representing global brands in consumer electronics and e-commerce. In this remote role, you will be the first point of contact for customers via email, chat, phone, and social media, offering support, resolving issues, and ensuring customer satisfaction with professionalism and empathy.

In Short

• Remote Gaming Support Agent for Turkish and English speakers.
• First point of contact for customer inquiries across various platforms.
• Guided training provided to enhance service delivery skills.
• Work independently with a reliable home setup.
• Must be proficient in Turkish (C1+) and English (B2+).
• Interest in technology and e-commerce is essential.
• Nice to have prior experience in customer service roles.
• Stable internet connection required for remote work.
• Engaging online team events and a people-first company culture.
• Access to professional training and career development tools.

Requirements

• Proficient in Turkish (C1+) and English (B2+).
• Based in Bulgaria, Cyprus, or Greece.
• Genuine interest in tech and providing excellent service.
• Comfortable learning new systems and adapting quickly.
• Able to work independently with a reliable home setup.
• Prior experience in customer service or support roles (nice to have).
• Stable internet: Min. 10 Mbps upload/download.
• Minimum 8GB RAM.
• Operating system: Windows 10 (64-bit) or newer.
• Smartphone capable of two-factor authentication.

Benefits

• 100% remote work from one of the specified countries.
• A vibrant and inclusive culture with colleagues from 80+ nationalities.
• Access to professional training and career development tools.
• Opportunities to join internal interest groups.
• Engaging online team events.
• People-first company culture.