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Donor Experience Coordinator - Remote

Posted 12 hours ago
Customer Service
Full Time
Worldwide

Overview

GiveDirectly is seeking a Donor Experience Coordinator to support donor communications, core operational processes, and cross-team coordination to ensure we deliver consistently excellent customer support to our retail donor base.

In Short

  • Support donor experience and customer service
  • Handle donation processing and data entry
  • Coordinate with internal stakeholders
  • Assist in maintaining help desk systems
  • Support growth team initiatives
  • Must overlap with East Africa timezone
  • Travel 1-2 times per year
  • Exceptional attention to detail required
  • Fluency in English is required
  • Strong organizational skills needed

Requirements

  • Alignment with GiveDirectly values
  • Experience in customer service
  • Strong problem-solving skills
  • Ability to manage multiple workflows
  • Experience with CRM and ticketing platforms
  • Excellent written communication skills
  • Data accuracy commitment
  • Comfort with Google Sheets
  • Strong customer service instincts
  • Ability to propose and implement process improvements

Benefits

  • Positive and supportive team environment
  • Opportunities for advancement
  • Competitive salary with bonuses
  • Robust health benefits plan
  • Flexible paid time off
  • Allowances for desk set-up and learning development
GiveDirectly logo

GiveDirectly

GiveDirectly is a pioneering nonprofit organization that focuses on direct cash transfers to individuals in low-income and historically marginalized communities, primarily in Africa. With operations in 13 countries, including 10 in Africa, GiveDirectly aims to empower recipients by providing them with the financial resources they need to improve their lives. The organization is committed to transparency, compliance, and the safeguarding of vulnerable populations, ensuring that all financial activities adhere to strict ethical standards. GiveDirectly fosters a supportive work environment that encourages professional growth and development, offering competitive salaries, robust health benefits, and a flexible work culture.

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