Microsoft 365 Support Specialist - Remote

Posted 10 weeks ago

Customer Service

Full Time

Nigeria

Overview

The Microsoft 365 Support Specialist will provide support for Microsoft 365 services to business customers, ensuring issues are resolved efficiently and effectively.

In Short

Providing Microsoft 365 support to business customers.
Handling escalation calls and resolving tickets as per SLA.
Taking ownership of customer issues and seeing them through to resolution.
Researching, diagnosing, and troubleshooting system issues.
Following procedures for escalation of unresolved issues.
Diagnosing and troubleshooting technical issues.
Prioritizing and managing multiple open issues.
Working in shifts (7 PM-4 AM IST / 1:30 PM-9:30 PM IST).
Must have a laptop with Windows 10/11 and fast internet connection.
Excellent problem-solving and analytical skills required.

Requirements

Experience in Microsoft Process or Microsoft 365 domain.
Excellent written and verbal communication skills.
Willingness to work in shifts.
Must have a laptop with Windows 10/11.
Fast internet connection with minimum 50 Mbps.
Strong problem-solving skills.
Analytical skills for technical help.

Benefits

Opportunity to work with a large global software house.
Gain experience in Microsoft 365 support.
Work in a dynamic and supportive environment.

G.S

Gigmo Solutions

Gigmo Solutions is a dynamic company focused on providing exceptional technical support services. With a commitment to operational excellence, the company emphasizes the importance of mentorship and team collaboration, ensuring that technical support engineers are well-equipped to handle customer inquiries and technical escalations. Gigmo Solutions fosters a culture of continuous improvement, actively monitoring team performance and customer satisfaction metrics. The company values strong communication and leadership skills, aiming to create an inspiring work environment that promotes professionalism and technical expertise. With a flexible work-from-home policy, Gigmo Solutions is dedicated to supporting its employees while delivering top-notch service to its clients.

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G.S