Delivery Manager II - Remote

Overview

The Delivery Manager II role provides excellent customer service to both internal and external customers. This position will be responsible for the successful management of customer relationships that increase the overall utilization of GHX solutions and services, ensures customer retention and improved customer satisfaction levels for Managed Services.

In Short

• Cultivates and maintains customer relationships to increase understanding and utilization of all Provider Managed Services products.
• Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
• Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels.
• Proactively developing campaigns to re-engage customers and/or increase customer KPI’s.
• Lead implementation of managed services solutions for new customers.
• Create, develop, and use presentation materials for onsite or WebEx meetings with customers.
• Mentor team members through daily tasks and refine processes and resource materials.
• Critically think to resolve technical problems and coordinate launch schedules.
• Actively identifying development opportunities of new system enhancements.
• Travel may be required (approximately 20%).

Requirements

• Internet savvy and computer literacy with proficiency in Microsoft Office applications.
• Ability to act independently to determine new methods and procedures.
• Analytical, detail oriented, project management, time management skills.
• Strong accountability and integrity due to sensitive nature of information.
• Proven ability to identify and solve customer problems.
• Excellent verbal and written communication skills.
• Solution oriented and result driven.
• Able to work effectively with cross-functional teams.
• Account Management or relatable experience.
• Ability to locate area cost saving enhancements.

Benefits

• Health, vision, and dental insurance.
• Accident and life insurance.
• 401k matching.
• Paid-time off.
• Education reimbursement.