Remote Clinical Triage & Inbox Specialist

Overview

This role involves supporting clinical and administrative teams in a U.S.-based orthopedic setting, focusing on patient communication and care coordination.

In Short

• Detail-oriented Remote Healthcare Virtual Assistant role.
• Supports clinical workflows and patient communication.
• Requires a medical or clinical background (MD, RN, or equivalent).
• Bilingual (English and Spanish) preferred.
• Involves reviewing patient voicemails and assessing urgency.
• Assists with FMLA and disability paperwork processing.
• Documents patient interactions in electronic health records (EHR).
• Maintains compliance with orthopedic care protocols.
• Experience with Epic or other EHR systems is a plus.
• Minimum of 2+ years working with U.S. healthcare systems.

Requirements

• Foreign-trained MD or medical school training preferred.
• Registered Nurse (RN) or clinical healthcare background.
• Strong clinical reasoning and healthcare experience.
• Experience in triage, scribing, inbox management, or care coordination.
• Detail-oriented and able to work in a fast-paced environment.
• Comfortable working within structured protocols.
• Ability to communicate effectively with providers.
• Experience with patient documentation and care coordination.

Benefits

• Opportunity to work remotely.
• Supportive team environment.
• Focus on improving patient access to care.
• Engagement in meaningful healthcare delivery.