Associate, Credit Card Support - Remote

Overview

The Associate, Credit Card Support at Gemini plays a crucial role in delivering exceptional customer service and ensuring efficient resolution of inquiries related to the Gemini Credit Card.

In Short

• Manage inbound customer inquiries and issues through Zendesk.
• Serve as a liaison between customers and cross-functional teams.
• Handle escalated customer issues professionally.
• Collaborate with department heads to maintain internal documentation.
• Identify opportunities for process improvements.
• Provide occasional on-call weekend coverage.
• Maintain a strong understanding of the Gemini Credit Card product.

Requirements

• 3-4 years in a customer support capacity.
• Familiarity with Crypto.
• Passionate about providing a great customer experience.
• Confident verbal and written communication.
• Experience with Zendesk Support.
• Experience in financial services support.
• Comfort with solving complex problems.
• Flexible hours, including weekends.
• Basic understanding of Financial Markets.

Benefits

• Competitive starting salary.
• A discretionary annual bonus.
• Long-term incentive in the form of a new hire equity grant.
• Comprehensive health plans.
• 401K with company matching.
• Paid Parental Leave.
• Flexible time off.