Member Operations Analyst - Remote

Overview

Healthcare quality is declining and soaring costs are crushing American families and businesses. At Garner, we’ve developed a revolutionary approach to evaluating doctor performance and a unique incentive model that's reshaping the healthcare economy to ensure everyone can afford high quality care. By providing organizations relief from surging healthcare costs, we've experienced rapid adoption in the market and have more than doubled our revenue annually over the last 5 years, becoming the fastest growing company in our space. To support our continued growth, we're expanding our team by over 50% each year, seeking exceptional talent to shape our unique, award winning culture (for example, USA Today Top Workplaces 2025) designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth that creates an inflection point in your career.

In Short

• Deliver exceptional service to our members on complex tickets via phone, chat, and email.
• Define what a great member experience looks like for a new product.
• Answer detailed process questions by team members.
• Identify and implement improvement initiatives to enhance member experience.
• Relay member feedback to product and operations teams.
• Maintain knowledge of employer health benefits and insurance.
• Be a subject matter expert in member-facing issues.

Requirements

• A minimum of 2 years relevant experience in customer support or operations.
• A passion for helping people solve problems.
• A desire to work in a rapidly evolving startup environment.
• A high level of process-orientation and resourcefulness.
• A willingness to do whatever is necessary for company success.
• Experience in a startup environment.
• A desire to improve the U.S. healthcare system.

Benefits

• Base salary range of $65,000 - $100,000.
• Participation in equity incentive plans.
• Flexible PTO.
• Medical/Dental/Vision plan options.
• 401(k) plan.
• Teladoc Health services.