Customer Care Agent (English and French) - Remote

Overview

The Customer Care Agent (CCA) is responsible for addressing customer complaints globally via email and phone, tracking each case until resolution.

In Short

• Provide customer support and solve problems using dedicated web tools.
• Handle customer inquiries through email and phone calls.
• Keep detailed records of each case in a dedicated system.
• Escalate complex issues to appropriate teams as needed.
• Notify leads of recurring problems to prevent future cases.
• Work with a talented international team in a creative environment.
• Gain experience in the innovative video games industry.
• Contribute to high-ranking products recognized worldwide.
• Possibility to work remotely in a global company.
• Enjoy competitive salary and benefits.

Requirements

• Fluent in English and Ukrainian; advanced French required.
• Previous experience in customer support is a plus.
• Proficient in Microsoft Office.
• Excellent communication and interpersonal skills.
• Aptitude for teamwork and problem-solving.
• Responsible and patient demeanor.

Benefits

• Competitive salary based on qualifications.
• 21-day paid vacation and paid sick leave.
• Medical insurance and support.
• Parental leave and educational opportunities.
• Employee referral program with bonuses.