Customer Success & Sales Operations Lead - Remote

Overview

We are seeking a strategic and results-driven Customer Success & Sales Operations Lead to own and optimize our sales and customer success operations, ensuring alignment across revenue-driving teams.

In Short

• Location: remote in the USA
• Stock options
• Define and execute customer success strategies to enhance retention and satisfaction
• Implement and manage customer success software
• Own and optimize the sales tech stack
• Drive process standardization and documentation
• Collaborate with cross-functional teams
• Provide analytics and insights to improve customer experience
• 5+ years in Customer Success or Sales Operations
• Strong technical expertise in CRM and sales tools

Requirements

• 5+ years in Customer Success Operations, Sales Operations, or a related Revenue Operations role
• Strong technical expertise in CRM (Salesforce) and sales/CS tools
• Experience implementing new tools and optimizing tech stacks
• Strong data analytics skills
• Ability to drive automation and process improvements
• Proven track record of cross-functional collaboration
• Strong problem-solving skills
• Experience in a high-growth SaaS or tech environment

Benefits

• 15 days of vacation, 7 company holidays, 3 floating holidays, and 5 sick days
• 401(k) plan with company match
• FSA Spending Account
• 100% Company-paid short-term and long-term disability
• Health, Dental, and Vision insurance coverage
• Paid parental leave (12/6 weeks)
• Remote working