Technical Support Team Lead - Remote

Overview

The Technical Support Team Lead will manage a team of Technical Support Engineers, ensuring high-quality and efficient customer support while focusing on leadership, operational excellence, and process improvements.

In Short

• Lead and develop a team of 7 Technical Support Engineers.
• Manage Lead Support Engineers for key support initiatives.
• Conduct regular 1:1 meetings and performance reviews.
• Monitor and manage support metrics.
• Work closely with Support Operations Manager.
• Identify improvement opportunities and implement changes.
• Support engineers’ professional development.
• Ensure operational performance of the team.
• Collaborate with Product and Engineering teams.
• Foster a culture of technical curiosity and knowledge sharing.

Requirements

• Fluent in English (C1 or higher) and Russian.
• 2+ years of experience in a leadership role in Technical Support.
• Experience managing teams of 5+ support engineers.
• Strong understanding of support operations and service metrics.
• Proven ability to coach and develop support engineers.
• Strong communication and stakeholder management skills.

Benefits

• 30 days off.
• 100% paid telemedicine plan.
• Home Office Setup Assistance.
• English learning courses.
• Relevant professional education.
• Gym or swimming pool access.
• Co-working opportunities.
• Remote working options.