Strategy & Operations Manager, Post-Sales - Remote

Overview

This role can be performed remotely anywhere within the United States. As a Strategy & Operations Manager, you will report to the Manager of Strategy & Operations and play a key role in driving strategic planning, process improvements, and identifying growth opportunities. You will partner with cross-functional teams, including Sales, Marketing, and Customer Experience, to enhance our go-to-market execution, drive operational efficiency, and maximize top- and bottom-line growth.

In Short

• Conduct & synthesize deep-dive analysis into market opportunities, customer data, and sales trends to provide strategic recommendations, influencing decision-making across teams
• Support our strategic planning efforts, mainly focused on post-sales retention targets and customer success resource plans
• Develop robust forecasting and reporting frameworks to track key performance metrics
• Collaborate with leadership and stakeholders to drive cross-functional initiatives
• Evaluate and refine operational processes to drive team efficiency

Requirements

• 2+ years of experience in Strategy, Business Operations, or a related field with a post-sales focus.
• Proven ability to analyze and present data, build reports, and drive strategic recommendations.
• Experience identifying and implementing operational process improvements and scaling business practices.
• Familiarity with tools such as Salesforce, SQL, Looker, BigQuery, and Excel/Google Sheets.
• Experience influencing and collaborating with C-suite and VP-level executives

Benefits

• Autonomy and flexibility with a remote-first work environment and flexible paid time off.
• Sponsored benefit packages and supplemental coverage options.
• Professional development opportunities through training programs and career coaching.
• Monthly productivity stipend and reimbursement for home office setup.
• Connect with fellow Fullstorians through team off-sites and annual meet-ups.
• Paid parental leave and global fertility and family building benefits.
• Bereavement leave and miscarriage/pregnancy loss leave.