Lead Support Trainer - Remote

Overview

As the Lead Support Trainer at Fullscript, you will develop and execute training programs for the Customer Support team, enhancing agent confidence and customer experience.

In Short

• Support the Manager, Training & QA in training direction and delivery.
• Mentor and manage Training Content Specialists and Trainers.
• Develop and deliver specialized training programs both virtually and in-person.
• Manage live training logistics and ensure coverage across training programs.
• Integrate diverse learning modalities into training programs.
• Champion AI-enhanced learning tools for streamlined program delivery.
• Analyze performance metrics to identify training gaps.
• Collaborate with cross-functional teams to create learning materials.
• Support agent development through relevant learning and coaching.
• Contribute to leadership and coaching programs.

Requirements

• 2+ years of leadership experience in training or mentoring roles.
• 1+ years of experience in lab services or related fields.
• Ability to strategically shape learning programs aligned with business goals.
• Excellent cross-functional communication skills.
• Familiarity with LMS platforms and content development tools.
• Experience with adult learning principles and instructional design.

Benefits

• Generous PTO and competitive pay.
• RRSP match program for financial health.
• Flexible benefits package and wellness program.
• Training budget and learning initiatives.
• Discount on Fullscript products.
• Ability to work Wherever You Work Well.