Jr Operations Analyst - Remote

Overview

The Jr Operations Analyst will analyze data sets to improve Contact Center performance through actionable insights and reporting.

In Short

• Analyze data sets to identify trends and insights.
• Ensure reports align with business goals.
• Document new reporting requirements.
• Evaluate reporting tools and technologies.
• Conduct business analysis with data-driven recommendations.
• Maintain dashboards and reports using MS Office or Google Sheets.
• Monitor operational issues and provide solutions.
• Support decision-making with accurate data.
• Share best practices for continuous improvement.

Requirements

• 0-1 year of experience.
• Strong numerical and analytical skills.
• Basic understanding of Contact Center operations.
• Proficiency in MS Office and Google Sheets.
• High attention to detail and planning skills.
• Excellent communication and active listening skills.
• Proactive problem-solving approach.
• Ability to manage time effectively.
• Strong team player with empathy and accountability.
• Willingness to work in a 24/7 shift-based environment.

Benefits

• Flexible working environment.
• Opportunity to work from anywhere.
• Continuous learning and development.
• Collaborative team culture.