Lead Technical Consultant - ServiceNow - Remote

Overview

The Lead Technical Consultant is responsible for guiding and delivering complex ServiceNow implementations across the APAC region, ensuring high-quality, on-time outcomes and outstanding customer satisfaction.

In Short

• Serve as the ServiceNow subject-matter expert.
• Design, develop, test, and implement solutions leveraging ServiceNow functionality.
• Produce high-quality design specifications and build documentation.
• Build and maintain trust-based relationships with client stakeholders.
• Identify new engagements and upsell opportunities.
• Act as an escalation point for project issues.
• Mentor and coach junior consultants.
• Lead a small team to achieve high billable utilization.
• Participate in hiring decisions and interview panels.
• Contribute to the development of reusable frameworks and knowledge assets.

Requirements

• Bachelor's degree in IT, Computer Science, or related field.
• ServiceNow Certified System Administrator (CSA) and other relevant certifications.
• Proven track record delivering ServiceNow projects.
• Hands-on development skills in JavaScript, HTML, XML, and integrations.
• Experience leading customer workshops and gathering requirements.
• Strong written and verbal communication skills.
• Previous coaching or people-leadership experience.
• Awareness of leadership competencies.
• General understanding of ServiceNow licensing.
• Additional certifications in project management are a plus.

Benefits

• Inclusive work environment promoting diversity, equity, and inclusion.
• Tailored career paths for professional growth.
• Excellent reputation and trust from customers.
• Best-in-class reward and recognition programs.
• Flexible work arrangements and volunteering leave.