Account Director - Remote

Overview

Fuel Cycle is seeking a dynamic Account Director to join our team and drive strategic growth with our existing market research clients. In this role, you will be responsible for cultivating strong, long-term relationships with key accounts, ensuring client satisfaction while identifying new opportunities for expansion. As a trusted advisor, the Account Director will lead efforts to retain and grow an established book of business, consistently meeting revenue and profitability targets.

In Short

• Achieve assigned revenue targets through retention and expansion of the existing book of business.
• Deepen client relationships to uncover incremental revenue opportunities, including upsell and cross-sell.
• Set the pace and lead the Account Team in managing your book of business.
• Act as the strategic point of contact, providing guidance on research design and business issues.
• Develop insightful proposals and deliver strategic presentations that align with client goals.
• Partner with Research Managers to ensure project specifications are met and deliverables are of high quality.
• Build and nurture relationships across multiple departments within client organizations.
• Lead and inspire internal Fuel Cycle teams to maximize opportunities.
• Ensure ongoing execution of the Account Director Playbook for consistency in account management.
• Strive for operational excellence and customer intimacy across your book of business.

Requirements

• 5-8 years of Account Management or Client Services experience in a SaaS or market research environment.
• Demonstrated success in achieving revenue targets through upselling and expanding existing accounts.
• Experience managing complex client relationships and navigating multiple stakeholders.
• Proven ability to consult on business challenges and provide strategic solutions.
• Experience leading cross-functional teams to ensure seamless execution of client projects.
• Proficiency with SaaS solutions and market research tools.
• Excellent verbal and written communication skills.
• Strong project management capabilities to oversee multiple client projects.
• Skilled in negotiating terms and managing contracts with clients.
• Flexibility to adapt to changing client needs and market dynamics.

Benefits

• Health/Dental/Vision Insurance
• 401k match
• Equity Purchase Option
• Flexible Work Schedule
• 15 Vacation Days + 7 Sick Days annually
• 12 Company Holidays + 4 Floating Holidays
• Parental Leave
• Monthly Internet/Phone Stipend
• Pet Friendly HQs
• Weekly community lunches and refreshments