Junior L1 India Support Engineer - Remote

Overview

Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google, Amazon, and NASDAQ, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia.

In Short

• Handle Level 1 product issues and troubleshoot customer problems.
• Collaborate with product teams for continuous improvement.
• Document and review solutions to common questions and problems.
• Update the ticket tracking system with accurate status of support issues.
• Escalate issues to the product/developer team.
• Serve as an escalation point for the Customer Success team.
• Suggest and implement improvements to workflow and tools.
• Manage multiple tasks including chats, emails, and calls.
• Work rotational shifts 24/7 on weekdays and weekends.
• Join a team shaping the future of PDF technology.

Requirements

• 1+ years of proven experience in providing technical support.
• Bachelor's degree in computers or relevant field.
• Experience in software support is a plus.
• Great communication skills.
• SaaS experience is a plus.
• Experience with Salesforce & JIRA is a plus.
• Ability to work independently and as part of a team.

Benefits

• Opportunity to work with a leading global software provider.
• Engage in a dynamic and innovative work environment.
• Contribute to the development of advanced PDF technology.
• Be part of a team that values customer support and problem-solving.