L1 India Support Engineer - Remote

Overview

Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google, Amazon, and NASDAQ, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia.

In Short

• Serve as Level 1 customer support, troubleshooting and resolving product issues.
• Clarify customer complaints and determine the cause of problems.
• Provide technical (Help Desk) support to learning software users.
• Advise and help in implementation of software during pre/post deployment.
• Support methods and procedures for synchronous technology adoption.
• Work on a rotational shift 24*7 including weekdays and weekends.

Requirements

• Bachelor’s degree with 3–5 years of experience in product support.
• Strong communication skills.
• Project management skills.
• Experience with synchronous communication tools.
• Familiarity with learning management systems and web conferencing technology.

Benefits

• Be part of a leading global software provider.
• Opportunity to work with innovative PDF products and services.
• Collaborate with product teams for continuous improvement.
• Work in a dynamic and fast-paced environment.