Part-Time Helpdesk Technician - Remote

Posted 6 days ago

Customer Service

Part Time

NY, USA

22,360USD/year

Overview

The Part-time Helpdesk Technician at Fountain House plays a crucial role in providing technical support and troubleshooting assistance to staff and members, ensuring effective operations for individuals with serious mental illness.

In Short

Part-time position with up to 20 hours per week.
Work hours available from Monday to Friday, either 9am-5pm or 12noon-8pm.
Assist with basic technical support for Windows and Apple systems.
Set up laptops for new hires and manage account access issues.
Install and configure printing software for staff and members.
Handle ticketing tasks using NinjaRMM software.
Provide remote support via Zoom and Teams.
Document issues and resolutions in the ticketing system.
Travel to Bronx and Harlem Clubhouses as needed.
Join a mission-driven team focused on mental health advocacy.

Requirements

Clubhouse experience is required.
Experience with UniFlow, NinjaRMM, Windows, and Apple macOS is beneficial.
Customer service experience is desirable.
Excellent communication skills are a must.
Strong troubleshooting and problem-solving skills.
High school diploma or equivalent experience.

Benefits

Opportunity to empower marginalized communities.
Innovative work in mental health advocacy.
Access to mentorship and career development opportunities.

Fountain House

Fountain House is a pioneering organization dedicated to transforming the lives of individuals with serious mental illness through the power of community. With a model that has been successfully replicated in over 300 locations across 30 countries and 32 states, Fountain House serves more than 100,000 people worldwide. The organization operates various programs focused on employment, education, and wellness, fostering partnerships between members and staff to maintain a supportive community. Fountain House is committed to reducing social isolation, advocating for mental health policy changes, and empowering its members through a comprehensive Community System of Care, which includes Clubhouses and a range of housing options. The organization is at the forefront of mental health advocacy, providing leadership and innovative solutions to enhance recovery and support for individuals facing mental health challenges.

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