Senior IT Manager - Remote

Overview

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

Forward is looking for a Senior IT Manager to lead teams in a fast, agile environment supporting a company growing at a rapid pace. The ideal candidate will be hands-on, materially contributing to the technical implementation and support work of the team, while developing a vision for growth of the IT function. You should come to work every day excited to mentor and nurture the talent on your team.

In Short

• Be responsible for maintaining, upgrading, and building the IT systems and devices that power Forward’s business.
• Lead and manage day-to-day IT operations, including support services and system administrators.
• Create, run, and manage operational processes to allow the IT team to scale.
• Formulate, articulate, and socialize a strong vision for growth of the IT function.
• Own IT information systems including Google Workspaces.
• Assist team in managing MacOS, ChromeOS, and Windows endpoints.
• Supervise and mentor direct reports.
• Define operational metrics for your teams and hold individuals accountable to those goals.
• Lead large-scale IT projects and hold direct reports responsible for project delivery.
• Create and implement a unified customer communications strategy, including SMS, call center, email.

Requirements

• Bachelor's degree.
• At least 5 years of experience working in IT.
• At least 2 years of experience managing a technical team.
• Successful completion of at least one major IT project.
• Strong experience in system administration.
• Basic scripting and automation ability.
• Experience managing IT budgets and hardware lifecycles.
• Strong understanding of modern IT service management practices.
• 3 years of experience managing MacOS, Windows, (ChromeOS a plus).
• Advanced knowledge in Google Workspaces, hosted telephony provider, and MDM provider.

Benefits

• Rapidly growing company and team with ample opportunities for professional growth.
• Leverage contemporary technologies using best in class cloud services for IT operations.
• Opportunity to lead high-impact technical projects.
• An amazing team of peers and direct reports.