ASD Inbound Support Representative - Remote

Overview

The ASD Inbound Support Representative at Forward Financing will provide exceptional customer service and support to clients with inquiries about their funding, collaborating across departments to enhance customer satisfaction.

In Short

• Handle inbound customer inquiries in English and Spanish.
• Collaborate with the Account Servicing Department.
• Provide support through various communication channels.
• Assist with document handling and validation.
• Adapt to a fast-paced and dynamic work environment.
• Embrace a positive and energized approach in customer interactions.
• Receive ongoing coaching for professional development.
• Meet departmental performance indicators and service level agreements.

Requirements

• Advanced English fluency.
• High school degree.
• Experience in customer service roles is a plus.
• Strong customer-focused and service-oriented mindset.
• Good listening skills and empathy.
• Excellent written and verbal communication skills.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• Flexible time-off policy.
• Paid parental leave.
• 401k match for US employees.
• Wellness reimbursement and volunteering days.
• Annual professional development budget.
• Charitable donation match.
• Workplace flexibility with Employee Choice policy.