Bilingual Customer Service Representative (English/Spanish) - Remote

Overview

As a Bilingual Associate Product Consultant supporting Moen, you will deliver a consumer experience that fosters trust and brand loyalty while working remotely.

In Short

• Serve as the primary contact for inbound calls from Spanish- and English-speaking consumers.
• Provide empathetic, solution-oriented support for product, technical, and warranty issues.
• Use tools and product knowledge to guide consumers through repair or installation processes.
• Maintain professionalism while handling a high volume of inquiries.
• Document call details, product issues, and troubleshooting steps accurately.
• Meet daily performance expectations in service quality and productivity.
• Contribute to team goals and participate in ongoing learning opportunities.
• Perform additional assignments or projects as needed.
• Work in a remote, structured environment with minimal distractions.
• Complete over 200 hours of paid, virtual training.

Requirements

• High school diploma or equivalent required.
• Minimum 2 years of experience in a contact center or customer service role.
• Fluent in both English and Spanish.
• Excellent verbal and written communication skills.
• Comfortable with PC-based tools and Microsoft Office.
• Must meet internet and workspace requirements for remote work.
• Must pass a background check and drug screen.
• Associate’s or Bachelor’s degree preferred.
• Experience with ERP systems is a plus.

Benefits

• Full benefits from day one including medical, dental, and vision.
• 401(k) with company match and profit sharing.
• Generous paid time off.
• Moen product discounts.
• Access to a self-led career development program.
• Inclusive work environment with Employee Resource Groups.
• Annual bonus program based on performance.
• Flexible time off benefits.
• Support for overall health and wellness.
• Career growth opportunities within the company.