Facilities Coordinator - Remote

Overview

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. ServiceChannel is well established, but even after almost 20 years we still retain the spirit of a startup. We are primed for success and we are currently on a high growth trajectory. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally.

In Short

• Promptly address and resolve any Customer issues or concerns to ensure satisfaction and continuity of service.
• Build and maintain strong relationships with Customers to foster loyalty and long-term engagement.
• Anticipate Customer needs and address potential issues before they escalate.
• Track Customer usage and satisfaction metrics to ensure they derive maximum value from ServiceChannel products and services.
• Share best practices with Customers and providers on ServiceChannel applications.
• Identify and report system issues to the Development Team for resolution.
• Review work order requests for cost-saving opportunities related to asset or equipment repairs.
• Assist with customer-facing initiatives and special projects as they arise.
• Monitor emergency work orders to ensure timely and effective communication and resolution to the customer.
• Conduct quarterly business review presentations with customers to discuss performance and opportunities for improvement.

Requirements

• 1-3 years in facilities work order management (Restaurant, Hospitality, Medical/Veterinary, or Retail).
• Familiarity with facilities management and customer success best practices.
• Proven track record of managing customer relationships and ensuring high satisfaction.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent verbal and written English skills; ability to understand and respond to instructions and feedback clearly.
• Strong ability to build and maintain positive relationships with customers, providers, and team members.
• Ability to address customer issues promptly with compassion and effective resolution.
• High level of accuracy and detail orientation.
• Ability to review and analyze data for cost-saving opportunities and process improvements.
• Coachable and responsive to feedback; open to updating processes.
• Ability to work independently from home with a strong record of attendance and punctuality.
• Exceptional organizational and time management abilities.
• Ability to handle special projects and emergencies; flexible schedule starting at 8 AM EST, with occasional evening or weekend coverage.
• Comfortable being on camera for remote meetings.
• High School Diploma or GED.

Benefits

• Dynamic, collaborative, and entrepreneurial work environment.
• Healthy work/life balance.
• Generous medical, dental, and vision insurance.
• Life insurance.
• 401k with match.
• Flexible time-off policy.
• Paid parental leave.
• Amazing ServiceChannel team.