Reservations Agent - Remote

Posted 29 weeks ago

Customer Service

Full Time

Greece

Overview

Join our team at Fodele Beach & Water Park Holiday Resort as a Reservations Agent, where you will provide exceptional customer service and manage guest reservations in a fast-paced environment.

In Short

Handle guest reservations promptly and efficiently.
Assist guests in selecting accommodations and provide information about hotel services.
Respond to guest inquiries via phone and email.
Process reservation modifications, cancellations, and upgrades.
Collaborate with various departments for seamless guest experiences.
Maintain an organized and up-to-date reservation system.
Proactively communicate with guests to confirm reservations.
Establish and manage B2B network for increased bookings.
Provide support during peak periods for room availability.

Requirements

Detail-oriented with strong organizational skills.
Experience in customer service roles.
Ability to thrive in a fast-paced environment.
Excellent communication skills.
Proficiency in reservation systems is a plus.

Benefits

Opportunities for personal development and professional advancement.
Excellent working conditions.

Fodele Beach Resort & The Syntopia Hotel

Fodele Beach & Water Park Holiday Resort is a prestigious 5-star hotel located on the beautiful sandy beach of Fodele in Heraklion, Crete. The resort is dedicated to creating a welcoming atmosphere for its guests, ensuring they feel at home during their stay. The company values its employees, providing excellent working conditions and opportunities for personal and professional growth. With a focus on high-quality service, Fodele Beach Resort emphasizes the importance of individual abilities and accomplishments in its selection, evaluation, and training processes.

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