Engineering Technical Support Specialist - Remote

Overview

We are seeking a dedicated and proactive Engineering Technical Support Specialist to join our dynamic development team, providing technical support for our Node.js and MongoDB-based applications.

In Short

• Provide Tier 2 technical support for Node.js and MongoDB applications.
• Analyze logs to identify root causes and apply effective solutions.
• Collaborate with developers to address code-level bugs.
• Participate in Scrum ceremonies and contribute technical support expertise.
• Manage support tickets using JIRA for timely resolution.
• Create and update internal knowledge base documentation.
• Identify and propose improvements for product reliability.
• Assist in onboarding and training new team members.
• Provide feedback for long-term product improvements.
• Work in a high-output culture to create innovative software solutions.

Requirements

• Proven experience in technical support or software engineering.
• Proficiency in Node.js and MongoDB.
• Familiarity with RESTful APIs and cloud environments.
• Experience with JIRA for ticket management.
• Understanding of version control systems (e.g., Git).
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills for technical concepts.
• Effective collaboration in Agile teams.
• Exceptional organizational skills.
• A growth mindset and proactive approach to learning.

Benefits

• Competitive compensation package.
• Medical and dental insurance.
• Office space in the heart of the city.
• Opportunity to work on meaningful health technology projects.
• Supportive workplace culture focused on employee happiness.