Managed Maintenance Advisor - Remote

Overview

This is an exciting opportunity to leverage your skills and expertise in the automotive industry to help shape one of the newest roles at Fleetio. As Fleetio’s first Managed Maintenance Advisor, you’ll play a key role in supporting our Maintenance Shop Network by developing customer-facing, paid services, while also driving internal improvements through the identification of opportunities and strategic recommendations.

In Short

• Manage a portfolio of customers, representing their interests by making repair decision recommendations for their Repair Orders.
• Partner with internal teams to guide the development and refinement of the Shop Network product and processes.
• Influence the design of processes that align with the mission of the role.
• Identify critical systems and data needs.
• Advocate for customers every step of the way.
• Collaborate across various departments at Fleetio.
• Apply maintenance expertise while exercising business acumen.
• Provide expert guidance to customers on maintenance decisions.
• Conduct periodic reviews of customer accounts.
• Provide regular updates to various groups on role progress.

Requirements

• 10 years of experience in automotive repair.
• Previous experience in a Service Advisor role or Fleet Manager role preferred.
• ASE Certified in 4-6 categories.
• Comfortable with standard professional systems, such as Google suite.
• Ability to communicate effectively with various stakeholders.
• Self-starter who can work autonomously.
• Comfortable with change and experimenting.

Benefits

• Multiple health/dental coverage options.
• Vision insurance.
• Incentive stock options.
• 401(k) match of 4%.
• PTO - 4 weeks.
• 12 company holidays + 2 floating holidays.
• Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks).
• FSA & HSA options.
• Short and long term disability.
• Community service funds.
• Professional development funds.
• Wellbeing fund - $150 quarterly.
• Business expense stipend - $125 quarterly.
• Mac laptop + new hire equipment stipend.
• Monthly catered lunches.
• Fully stocked kitchen with drinks & snacks.
• Remote working friendly since 2012.