Technical Program Manager - Customer Success - Remote

Overview

This is a highly strategic role operating at the core of Flatfile project delivery and customer success. You’ll act as the primary program lead for our customers, orchestrating complex project planning, coordinating cross-functional resources, and ensuring the successful execution of data exchange solutions.

In Short

• Collaborate with enterprise and mid-market customers and technical teams.
• Own project scope, timelines, and milestones.
• Build customer-facing training documentation and conduct testing.
• Provide regular project status updates to stakeholders.
• Facilitate effective communication between teams.
• Identify and navigate organizational bottlenecks.
• Maintain thorough documentation of project processes.
• Contribute to the improvement of project management methodologies.

Requirements

• Proven experience as a Program Manager or Project Manager.
• Experience with technical products and software development processes.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple priorities.
• Hands-on experience with project management tools.
• A collaborative mindset in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Benefits

• A chance to work in a rapidly growing AI company.
• Opportunity to lead customer-impacting initiatives.
• Be part of a lean, hungry, and sharp team.
• Engage with enterprise deals and evolving platforms.
• Work on complex, high-value customer projects.