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Technical Customer Success Manager - Remote

Posted 5 days ago
Customer Service
Full Time
USA, Canada
$104,500 - $156,800/year

Overview

As a Technical Customer Success Manager at Camunda, you will play a crucial hybrid role, blending the strategic relationship building of a Customer Success Manager (CSM) with the deep technical expertise of a Technical Account Manager (TAM). Your work will directly shape how hundreds of enterprises orchestrate their most critical processes to drive digital transformation.

In Short

  • Identify key stakeholders and maintain accurate contact records.
  • Guide new customers through initial product setup and feature adoption.
  • Curate tailored success paths based on customer goals and use cases.
  • Drive adoption and process orchestration maturity.
  • Collaborate with Consulting, Support, and Engineering teams.

Requirements

  • 2 - 3 years of experience in customer success or technical account management.
  • Strong understanding of software development, cloud computing, and DevOps.
  • Advanced communication skills for diverse audiences.
  • Aptitude for strategic thinking and problem-solving.
  • Ability to lead conversations with technical and business stakeholders.

Benefits

  • Remote by design culture with flexible time off.
  • Home office equipment budget and choice of hardware.
  • Global well-being program accessible to all employees.
  • Professional growth benefits up to $1000 annually.
  • Equity through a Virtual Stock Option Plan.
Camunda logo

Camunda

Camunda is a forward-thinking technology company focused on revolutionizing process automation through innovative AI solutions. With a mission to enhance client operations by streamlining processes and optimizing data usage, Camunda fosters a collaborative environment where creativity and technical expertise thrive. The company is dedicated to integrating cutting-edge AI technologies into its products, enabling users to customize their process orchestration journeys. Camunda values ownership, curiosity, and a passion for excellence, making it an ideal workplace for those eager to make a significant impact in the tech industry.

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